Gorilla Building – Payment Policy

By placing an order with Gorilla Building, the customer agrees to the following terms regarding payments, disputes, and chargebacks:

1. Electronic or Card Payment

Signer must be legally authorized to use the credit or debit card that is produced for payment. Unauthorized use of a payment method will be considered fraud and treated accordingly.

2. Final Sale of Materials and Services

All construction material sales are final once delivered or picked up. Materials and services are non-refundable and non-returnable, except in cases of verified damage or defect reported within 24 hours of receipt.

3. Custom Material Orders

Orders for custom-cut, special-order, or non-stock materials are non-cancelable and non-refundable once production or procurement has begun. Customers are responsible for reviewing specifications and confirming order details in writing prior to processing. If a custom order is refused upon delivery, the full cost remains due, and chargebacks will not be accepted.

4. Required Dispute Resolution Before Chargebacks

If there is an issue with your order, billing, delivery, or service, you agree to first contact Gorilla Building at 601.709.3636 or ask@gorillabuilding.com before initiating a chargeback or dispute with your card issuer. We are committed to resolving concerns quickly and fairly.

5. Unauthorized Chargebacks

Initiating a chargeback without first attempting to resolve the issue with Gorilla Building is considered a breach of this agreement. We reserve the right to deny future orders and to pursue collection of any lost funds, fees, or legal costs resulting from the chargeback.