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Our Conditions and Policy
Gorilla Building – Payment Policy
Accepted Payment Methods
Gorilla Building accepts payments via credit card, debit card, cash, and business or personal checks. All check payments must be made payable to Gorilla Building and include a valid invoice or order number. Copy of driver’s license may be required. Cash payments must be made in person at our office location and a receipt will be issued at the time of payment.
By placing an order with Gorilla Building, the customer agrees to the following terms regarding payments, disputes, and chargebacks:
1. Electronic or Card Payment
Signer must be legally authorized to use the credit or debit card that is produced for payment. Unauthorized use of a payment
method will be considered fraud and treated accordingly.
2. Final Sale of Materials and Services
All construction material sales are final once delivered or picked up. Materials and services are non-refundable and non-returnable,
except in cases of verified damage or defect reported within 24 hours of receipt.
3. Custom Material Orders
Orders for custom-cut, special-order, or non-stock materials are non-cancelable and non-refundable once production or procurement
has begun. Customers are responsible for reviewing specifications and confirming order details in writing prior to processing. If a
custom order is refused upon delivery, the full cost remains due, and chargebacks will not be accepted.
4. Required Dispute Resolution Before Chargebacks
If there is an issue with your order, billing, delivery, or service, you agree to first contact Gorilla Building at 601.709.3636 or
ask@gorillabuilding.com before initiating a chargeback or dispute with your card issuer. We are committed to resolving concerns
quickly and fairly.
5. Unauthorized Chargebacks
Initiating a chargeback without first attempting to resolve the issue with Gorilla Building is considered a breach of this agreement.
We reserve the right to deny future orders and to pursue collection of any lost funds, fees, or legal costs resulting from the
chargeback.
6. Proof of Fulfillment
Gorilla Building maintains detailed documentation for each order, including delivery logs, order confirmations, signed receipts, and
photographs. This information will be provided in defense of any payment dispute.
7. Acceptance of Delivery
Once materials are signed for upon delivery or pickup, the customer acknowledges the order as complete and accepted. Claims of
non-receipt after signature will not be honored.
8. Fraudulent Claims
Knowingly submitting a false dispute or chargeback is considered fraud. Gorilla Building reserves the right to take legal action and
report such activity to financial institutions and authorities.
9. Copy of Payment Card
A copy of the payment card and owner’s driver’s license must be provided and will be kept on file with Gorilla Building for up to 180
days and 1 year for AmEx.
Payment Policy
By signing below, I agree with all terms and conditions listed above.